Privacy Policy

WHO ARE WE?

NAVIGATOR DRUŠTVO SA OGRANIČENOM ODGOVORNOŠĆU ZA PROIZVODNJU, KONSALTING I USLUGE NOVI SAD
Zrenjaninski put 8,
Registration number: 08816883,
e-posta@navigator.rs ,
+381 21/489-1500

NAVIGATOR processes your personal data in accordance with the applicable Law on Personal Data Protection (“Official Gazette of the RS”, No. 87/2018), as well as other applicable legal regulations, depending on what data is processed.

NAVIGATOR processes your personally identifiable information lawfully, fairly and transparently with respect to the data subject, for purposes that are specifically defined, explicit, justified and lawful and may not be processed in a manner inconsistent with that purpose, and the data we process is appropriate, relevant and limited to what is necessary in relation to the purpose of the processing.

The data we process is processed in a way that provides adequate protection of personal data, including protection against unauthorized or unlawful processing, as well as from accidental loss, destruction or damage through the application of appropriate technical, organizational and personnel measures.

This document provides information about the type of data we process, the purpose for which we collect, use and processes it, as well as your rights regarding the personal data in question.

In the event that your specific dilemma or question is not addressed in this Privacy Policy, or you have an additional question, please do not hesitate to contact us at the e-mail or telephone number above.


The types of personal information we collect

Since 2004, NAVIGATOR has been successfully consulting, designing, developing and implementing systems in the field of information and telecommunications technologies. We provide software development and implementation, offshore application development, as well as maintenance and development of our own software solutions on the territory of Serbia, former Yugoslav republics and EU countries.

To our Clients – legal entities, we offer products that we have created ourselves – information systems, which serve to improve and facilitate business in manufacturing, trade, catering and service activities.

NAVIGATOR also offers IT Consulting, Outsourcing, IT Solutions and Business Intelligence services to its Clients.

When creating information systems and providing services, NAVIGATOR has access only to the personal data that the Client – legal entity gives them access to. The given personal data are first and last name, address, contact phone and e-mail address and are used solely for the purpose of creating user accounts of a specific information system, as well as for contacting the Client.

In order to maintain the information system, the Client may enable the NAVIGATOR to access a specific user account. The aforementioned personal information is not retained and is used by NAVIGATOR solely for the sole purpose of maintaining the information system and improving the function of the information system.

NAVIGATOR also offers its Clients the ability to store data on their servers, where the Client directly stores the data it wants to store. The aforementioned data is accessible to the NAVIGATOR only if it is approved by the Client and then to the extent necessary for the maintenance of the information system, ie for the provision of a specific service. NAVIGATOR does not process or use this information for any purpose.

When processing transactions – making invoices, posting payments by invoices and other accounting and bookkeeping activities, NAVIGATOR uses the data of its Clients – legal entities, where the contact person may include the name of the individual with the Client. The name and surname of the individual with the Client are not used by NAVIGATOR for purposes other than contact with the Client.

NAVIGATOR uses your information for the following purposes:

  • Email address
  • Name and surname
  • Telephone number
  • Address
  • IP address

Purpose of processing and legal basis

NAVIGATOR uses your information for the following purposes:

  • Creating user accounts
  • Provision of basic services
  • Transaction processing
  • Communication with users
  • Offers of new products and services
  • Other purposes

NAVIGATOR shall process personal data in accordance with Article 12, paragraph 1, items 1, 2 and 3 of the Law on Personal Data Protection (“Official Gazette of RS”, No. 87/2018), ie:

  • based on your consent to the processing of your personal data for one or more specific purposes,
  • because processing is necessary to execute the contract concluded with you as the data subject or to take action, at your request as the data subject, before concluding the contract and
  • processing is necessary to comply with the legal obligations of NAVIGATOR as operator.

Data users

Access to your data have:

  • Employees of NAVIGATOR to the extent necessary to perform the contract entered into with you as the data subject with the Client – legal entity, or to take action at your request as data subjects or with the Client as a legal entity, in order to fulfill the purpose of processing (creating user accounts, providing basic services, processing transactions, communicating with you as a user, offering new products and services, and other purposes)
  • IT support to the extent necessary to fulfill the purpose of the processing (creation of user accounts, provision of basic services, processing of transactions);

Data protection

In accordance with the level of technological achievements and the costs of their application, the nature, scope, circumstances and purpose of processing, as well as the likelihood of occurrence of risks and the level of risk to the rights and freedoms of individuals, NAVIGATOR implements appropriate technical, organizational and personnel measures to achieve the appropriate level of security in relation to risk.

NAVIGATOR protects your information by using the following security measures:

  • Antivirus protection and other appropriate technological and IT protection

NAVIGATOR has taken appropriate measures to ensure that all systems, services and equipment used to process your personal data meet the acceptable standards of information security and protection of personal data.

NAVIGATOR performs regular checks and scans to ensure that hardware and software security measures are functioning properly.

  • User role system

Access to the collected personal data is available in NAVIGATOR only to those who have a legal basis for their processing, with appropriate records of each access and eventual update.

The user role system defines the appropriate levels of access rights to the collected personal data. The user role system defines first and foremost what data the user to whom a particular role is assigned can access at all, and then how they can process it. In this case, users are employees and IT support.

User roles intended for employees are aligned with their roles in business processes, ie with descriptions of their jobs, in accordance with the Rules of Procedure.

Employees and IT support are given access only to the personal data they need to complete the activities they perform.

Updating of personal data, ie modification and deletion of data, is only possible for those employees to whom it belongs in the job description, in accordance with the Rules of Procedure.

NAVIGATOR keeps your information for a period not longer than is necessary for the provision of services to you, as well as for compliance with our legal obligations, in accordance with Article 24 of the Law on Accounting (“Official Gazette of the RS”, Nos. 62/2013 and 30 / 2018), for administrative, legal or security purposes.


Automated decision making and profiling

NAVIGATOR does not perform automated decision making and profiling.


Personal data transfer

NAVIGATOR does not perform personal data transfer outside of EU territory or outside of territory of the Republic of Serbia.


Website Information NAVIGATOR.RS

This information applies only to our website at http://www.navigator.rs/ . If you have been redirected to other sites through the links on our site, please inform yourself about the proper handling of your information.


Which personal data we collect and why we collect it

Contact form

If you use our contact form to send us a message, we will only use the information in the form to answer the question and contact you regarding your queries. The information you provide through our contact form will not be processed in any other way and will only be used to communicate your questions.

Embedded content from other websites

Articles on our site may include embedded content (e.g., videos, photos, articles, etc.). Embedded content from other websites behaves in the same way that a visitor visited another website.

These websites may collect information about you, use cookies, embed additional third-party tracking and monitor your interaction with that embedded content, including tracking interaction with embedded content if you have an account and are logged in to that site.

Use of your data

NAVIGATOR applies the principle of data economy, ie. we need all the data we collect to fulfill an appropriate purpose, and for purposes other than the above, it will not be used.

Your personal information will not be shared with third parties without your explicit consent or without legal basis. Upon expiration of the obligation to keep the said information, this information will be deleted unless you have expressly agreed to its continued use.

Data sources

We receive information directly from you as a user (including through the devices you use).

Notes files

When you visit our website, the following information is stored first: your IP address (solely to protect our systems), remote host, data transmissions, referral page, as well as date and time. In addition, we will store the user tool, browser, and operating system for optimization purposes.

Processing is done solely to protect our systems (avoid abuse), for statistical analysis purposes and to optimize our services and website. We do not perform personalized evaluation without your prior consent.

Cookies

We use cookies to optimize our website. Cookies are small text files that are stored on your computer. Short-term cookies are deleted after closing the browser. Other cookies remain on your computer (long-term cookies) and will be recognized the next time you visit our website. This will allow us to give you better access to our site. When you access our site in the future, our site may “retrieve” the information stored in the cookie to inform the site of your previous user activity.

You can prevent cookies from being stored by selecting a “block cookie” in your browser settings. However, this may limit the functionality of the Website and therefore our services provided through the Website.

When you visit our website, there is certain information that is recorded and which is mostly anonymous information, that is, does not reveal your identity.

We will occasionally use third-party advertising companies to serve ads based on past visits to our site. For example, if you visit our website, you may later see an add-on for our products and services when you visit other websites.

Newsletter

We also send our clients and users of our services an electronic newsletter to which you can volunteer and unsubscribe at any time. Your email address will be used solely to send you email regarding our products and services.

Data receivers

Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses cookies, and the information generated by the cookie about your use of this site (including your IP address) will be transmitted to and stored by a Google server in the United States. Google will use this information to evaluate your use of the Website, to compile reports on website activity for website operators, and to provide other services related to website activity and internet use. Google may also transfer this information to third parties if required by law or if third parties process this information on behalf of Google. Google will not associate your IP address with any other Google data under any circumstances. You can prevent cookies from being installed by adjusting your browser software accordingly. You may refuse the collection and use of your IP address by Google Analytics at any time, provided that the refusal has legal effect from the moment of the refusal and does not retroactively occur. You can find more information at: https://tools.google.com/dlpage/gaoptout?hl=en


Your rights:

You have the following rights in relation to the processing of your personal data:

  • The right to require access, correction or deletion of your personal data from NAVIGATOR,
  • The right to require processing restriction from NAVIGATOR,
  • Right to object,
  • Right to data portability,
  • Right to revoke consent at any time, except that revocation of consent does not affect the admissibility of consent-based processing prior to revocation,
  • The right to file a complaint with the Commissioner,
  • The right to know whether we are processing your personal data, access to your personal data, information about the purpose of the processing, the types of data being processed, the recipient or types of recipients to whom the personal data have been disclosed or will be disclosed, and in particular to recipients in other countries or international organizations, on the foreseen retention period for personal data, or, if this is not possible, on the criteria for setting that deadline.

At your request, NAVIGATOR will provide you with a copy of the data it processes that relate to you. The NAVIGATOR may require reimbursement of the necessary expenses for making the additional copies required by the data subject. If a request for a copy is submitted electronically, the information shall be provided in the commonly used electronic format.

You can exercise your rights by contacting NAVIGATOR in the following ways:
Address, Email, Telephone – Novi Sad, Zrenjaninski put 8, e-posta@navigator.rs , +381 21/489-1500


Competent authority

The competent authority for protection of personal data is the Commissioner for Information of Public Importance and Protection of Personal Data of the Republic of Serbia. You can contact the authority at Bulevar Kralja Aleksandra 15, 11000 Belgrade, Republic of Serbia, by email at office@poverenik.rs or by phone at +381 11 3408 900.


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